Mon-Fri: 7:00AM-6:00PM, Sat: 8:00AM-4:00PM

Customer Reviews

Ben Nielsen's 10th Street Automotive
4.6
Based on 281 reviews
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Jennifer Garden
Jennifer Garden
19:13 10 Apr 21
I cannot say enough wonderful things about my experience here! From the initial phone call to the greeting when we... arrived, there was nothing but professionalism and courtesy from the whole team. If you need repairs in the DC area, this is the place to go!read more
B C
B C
11:43 01 Apr 21
I recommend this auto repair shop without any hesitation. They do a thorough inspection of my car and provide a... detailed report of the condition of all systems with recommendations of repairs that should be made immediately and those which can be deferred. Quality work at a fair price.read more
Kathleen Deparde
Kathleen Deparde
18:45 29 Mar 21
I drove in from out of town and heard a terrible screeching sound. Luckily, I drove into Ben Nielsen’s 10th St... Automotive. The team assessed and fixed the problem within hours! Each team member I spoke with was friendly, efficient, and professional. My car is safe for driving again and I am so grateful. Highly recommend!read more
Robby Oliveri
Robby Oliveri
13:15 25 Mar 21
Tremendous service. Received oil change, new tires, new filters, etc. and everything came out fantastic. Service was... prompt and professional, with great communication along the way. Lucky to have such a great shop close to home.read more
Cole Johnson
Cole Johnson
18:12 23 Mar 21
Awesome repair place.Love the modern digital format of the photos and explanation of your car’s issuesChris got me... rockin with some new brakes and fixed other issues that other shops missed altogetherread more
Spencer Jurkiewicz
Spencer Jurkiewicz
22:04 15 Mar 21
Excellent inspection with my oil change. Provided photographic proof of recommended future preventative maintenance... corrections. They were efficient and priced fairly. I'd recommend it to anyone.read more
Danny Boyd
Danny Boyd
19:36 13 Mar 21
Knowledgeable, honest, efficient. Your car will be diagnosed and repaired in as affordable way possible. So glad we... found this garage upon moving to DC.read more
Roger Stinson
Roger Stinson
19:08 02 Feb 21
I can’t say enough good things about this place. They’re friendly, trustworthy, reasonable, reliable, helpful, and... thorough. They’ve been taking care of my car for years. One day, I had a car emergency, and Ben’s squeezed me in and helped me out right away even though they were slammed busy. I’m so grateful for their service.read more
Tony R
Tony R
15:04 02 Feb 21
Great first experience! Solid customer service and quality work at a fair price. I'll definitely be back!
Christian Teutsch
Christian Teutsch
21:35 21 Jan 21
I have been going here since I moved to DC almost two years ago. They are very knowledgeable and a great value. They... are very honest and only recommend services that my car actually needs. They do excellent work.read more
Brooke Stuedell
Brooke Stuedell
22:39 11 Jan 21
Good communication and efficient service. Close to my home so made drop off and pick up easy. Pricing seemed on par... with other places I've been to.read more
Rachel Cooper
Rachel Cooper
08:09 25 Dec 20
They are always thorough when I bring my car in and have graciously checked my tires for leaks on multiple occasions.... Reasonable prices and the owner follows up to make sure you are totally happy. I always recommend them to friends in DC for any car issues or maintenanceread more
Isabel McCann
Isabel McCann
12:11 24 Dec 20
Great service! My window had been broken as the result of a robbery and they were able to see me immediately after I... called on a Saturday am. The service was fast and I managed to get my car back by. The customer service is super. I highly recommend!read more
Emily Brown
Emily Brown
20:42 14 Dec 20
This shop is great I'm so glad I found it, bad things keep happening to my car and Dion has been great. Fantastic... communication, willing to go above and beyond, and trying to keep costs down for me. Everyone here has been friendly and nice- genuine and trustworthy.read more
Stanislava Monova
Stanislava Monova
19:23 05 Dec 20
Excellent customer service. I couldn’t change the hatch locks on my Celica by myself. I found this place online and... it had good reviews. I called ahead and tDion was able to take me in the same day. The whole service was very professional and friendly. Would definitely go back.read more
Alex Horansky
Alex Horansky
20:00 04 Dec 20
Speedy service. Excellent pricing. Trustworthy. Replaced water pump. So glad I found them- will definitely use again.
Motion To Roam
Motion To Roam
15:06 03 Dec 20
Amazing customer service, quality, and timing to fix our car before our road trip. We got an oil change, new windshield... wipers. Everyone was very helpful and friendly. Thank you!read more
Jay Jensen
Jay Jensen
12:57 29 Oct 20
Gosh...I really want to like these guys, but so expensive. Be ready for it. Very organized, clean, do fine work...but... I don't trust their pricing one bit! Went in for an electrical problem...Mazda CX5 ignition would shut off the car, but electrical accessories (such as radio) would stay on. I had them diagnose...they came back with a problem with the "shifter switch". How much to fix? Over $800. Doing some homework...similar repairs reported at $200-$400 max. I told them that seems high...response "have to remove a lot of dashboard to get at it, so it adds to price"). Well ok...I'll try do fix it myself. Happy to say I did it. Yes, had to remove a number of console pieces, but did it all in less than one hour! So why would it cost $800?! Sad to say, I don't trust their pricing one bit. Expensive!read more
Emanuel Cerón Rohena
Emanuel Cerón Rohena
15:50 26 Oct 20
Everyone was so kind and helpful. From the moment I called to leaving the shop, I felt like I was in good hands. As a... first time car owner, vehicle issues can certainly be stressful but they helped fixed my tire in only 20 minutes. 100% recommend these guys and I’ll be certainly going back in the future!read more
Alec Torres
Alec Torres
19:16 23 Oct 20
Got an oil change done. Nearly 40% less than another nearby place and didn’t take too long. Everyone there was nice... and professional. Hard to beat the location too.read more
Sarah Longwell
Sarah Longwell
02:33 23 Oct 20
Chris was very professional, nice, and knowledgeable. The work got done quickly and the whole experience was very... pleasant. I came in for regular maintenance and to have the hatchback door fixed on my Prius. I will definitely come back.read more
Melodie George
Melodie George
15:14 16 Oct 20
**Update to my original review**The shop reached out to me directly and apologized, as well as offering two future oil... changes at no cost. I appreciate how communicative management has been since my oil change and how open they've been about discussing my experience.Original reviewI took my car here for an oil change. I dropped it off at 9:45 am and made an appointment online, which apparently made no difference at all. I was told I would be given a call when it was ready, but no indication as to the time of day or what time to expect. I heard nothing for several hours. I finally called around 3:00 pm and was told they had not gotten to my car yet. I asked around what time it would be ready since they close the shop at 6pm and I didn’t want to get a call at 5:45 pm saying I had 15 minutes to get there. They told me they weren’t sure and they would call me. 5:30 rolls around and no phone call. I called them again and was told they would not be getting to my car at all that day and could I pick it up the next morning. The fact that no one bothered to call me to give me any timing indication is completely unprofessional and terrible customer service. I had to continue to call and check on the status of my car myself. Luckily, I didn’t need my car that night. I will not be going back here - this business illustrated zero accountability, poor organization, and thoughtlessness.read more
MarksPeace
MarksPeace
03:33 01 Oct 20
I posted a negative review about this establishment about a week ago (which is below). I honestly never thought that... these reviews made any difference. I was surprised at the immediate response to my concerns by the owner. I reached out to Mr. Nielsen (owner) as he requested in his reply.In my opinion, the true test of a company is not how it functions when all is well, but how it functions when there is conflict. Mr. Nielsen was very apologetic and helpful. He offered a free diagnostic. I almost felt guilty for writing the negative review. My truck was in the shop the next day and the staff, as I said previously, continued to be polite and cordial. Although my truck was beyond repair, I now see why there were so many favorable reviews. The company showed a genuine concern for the issues I had. Thank you Mr. Nielsen and staff!!!Previous Review: I heard great things about this shop and when I was having transmission issues, I immediately reached out. I was fortunate enough to speak with one of the owners who was very professional and nice. We ended up having a hardy discussion and he shared how well the business had been going, inspite of the pandemic. Since my truck would only go in reverse, the owner advised that they could send out a tow a week later because of how busy they were. I agreed, and he advised they would come between 9-12pm.On the date, I waited until 2pm before calling and check on the status of the tow. I was advised that there was an oversight but they could come the following day between the same hours. They next day, I waited...no call and no show.I let a week go by and decided, because they were so busy, to have my truck towed to them through my AAA account. When I called to advise of this, the earliest they could accept my truck was 10 days later. You would think, given they were a no show on two occasions to pick up my truck after a promise to do so, that they would give me some preference...but this was not the case!While I don’t doubt these guys do great service, and my phone conversations have been very professional, was EXTREMELY DISAPPOINTED with the lack of follow through. So as it stands now, my truck, 3 weeks later, is in the garage and I have to find another mechanic. I still wish the shop success cause times are hard, but my experience has been frustrating!read more
Diane Daniels
Diane Daniels
10:06 25 Sep 20
I've always had outstanding service at this place - timely repairs, very fair pricing, and great staff. Work gets done... quickly and well.read more
Erin Collinson
Erin Collinson
12:39 08 Sep 20
I recently purchased a used car, and have run into a couple of minor issues--one my fault (wheel cover related) and one... the dealer's (wrong windshield wiper attachments). Both times I drove it over to Ben Nielsen's, which is conveniently right in my neighborhood, and received excellent service. Dion went out of his way to track down the appropriate windshield wiper attachment and didn't add any charges to the bill. I will definitely be back!read more
Andrew Samson
Andrew Samson
20:12 02 Sep 20
Most reliable and trustworthy mechanic in the DMV, hands down.
Daniel Hickey
Daniel Hickey
23:43 30 Aug 20
The day before our trip home from DC, the car had a flat tire.After calling a number of tire service companies without... much luck in arranging for repair/replacement, we gave Ben Nielsen’s a call.Spoke to Tracy and were given all the information we needed and an appointment for next day early morning.Tires arrived on time and work was finished before noon.Dion and Lil Jay got us back on the road. Thanks for your great work and customer service! 😊read more
ERIC KEYS
ERIC KEYS
15:00 02 Jul 20
I like this place, it is local to me, the people are nice, and they seem to do good work. My repair took longer than... expected but they found out there was more that needed to be done so that is understandable. In fact they found some things that probably could have been fixed a while ago so they are thorough. I recommend using this garage, I am happy with it.read more
Jay Frost
Jay Frost
15:58 26 Nov 19
The folks here were very easy to work with and helped me save money on my car repairs where another local shop had... given me an estimate that was almost double what I paid here. Coming back for sure! (though hopefully not too often ...)read more
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