Mon-Fri: 7:00AM-6:00PM, Sat: 8:00AM-4:00PM

Customer Reviews

Ben Nielsen's 10th Street Automotive
4.6
Based on 216 reviews
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MarksPeace
MarksPeace
03:33 01 Oct 20
I posted a negative review about this establishment about a week ago (which is below). I honestly never thought that... these reviews made any difference. I was surprised at the immediate response to my concerns by the owner. I reached out to Mr. Nielsen (owner) as he requested in his reply.In my opinion, the true test of a company is not how it functions when all is well, but how it functions when there is conflict. Mr. Nielsen was very apologetic and helpful. He offered a free diagnostic. I almost felt guilty for writing the negative review. My truck was in the shop the next day and the staff, as I said previously, continued to be polite and cordial. Although my truck was beyond repair, I now see why there were so many favorable reviews. The company showed a genuine concern for the issues I had. Thank you Mr. Nielsen and staff!!!Previous Review: I heard great things about this shop and when I was having transmission issues, I immediately reached out. I was fortunate enough to speak with one of the owners who was very professional and nice. We ended up having a hardy discussion and he shared how well the business had been going, inspite of the pandemic. Since my truck would only go in reverse, the owner advised that they could send out a tow a week later because of how busy they were. I agreed, and he advised they would come between 9-12pm.On the date, I waited until 2pm before calling and check on the status of the tow. I was advised that there was an oversight but they could come the following day between the same hours. They next day, I waited...no call and no show.I let a week go by and decided, because they were so busy, to have my truck towed to them through my AAA account. When I called to advise of this, the earliest they could accept my truck was 10 days later. You would think, given they were a no show on two occasions to pick up my truck after a promise to do so, that they would give me some preference...but this was not the case!While I don’t doubt these guys do great service, and my phone conversations have been very professional, was EXTREMELY DISAPPOINTED with the lack of follow through. So as it stands now, my truck, 3 weeks later, is in the garage and I have to find another mechanic. I still wish the shop success cause times are hard, but my experience has been frustrating!read more
Diane Daniels
Diane Daniels
10:06 25 Sep 20
I've always had outstanding service at this place - timely repairs, very fair pricing, and great staff. Work gets done... quickly and well.read more
Erin Collinson
Erin Collinson
12:39 08 Sep 20
I recently purchased a used car, and have run into a couple of minor issues--one my fault (wheel cover related) and one... the dealer's (wrong windshield wiper attachments). Both times I drove it over to Ben Nielsen's, which is conveniently right in my neighborhood, and received excellent service. Dion went out of his way to track down the appropriate windshield wiper attachment and didn't add any charges to the bill. I will definitely be back!read more
Andrew Samson
Andrew Samson
20:12 02 Sep 20
Most reliable and trustworthy mechanic in the DMV, hands down.
Daniel Hickey
Daniel Hickey
23:43 30 Aug 20
The day before our trip home from DC, the car had a flat tire.After calling a number of tire service companies without... much luck in arranging for repair/replacement, we gave Ben Nielsen’s a call.Spoke to Tracy and were given all the information we needed and an appointment for next day early morning.Tires arrived on time and work was finished before noon.Dion and Lil Jay got us back on the road. Thanks for your great work and customer service! 😊read more
ERIC KEYS
ERIC KEYS
15:00 02 Jul 20
I like this place, it is local to me, the people are nice, and they seem to do good work. My repair took longer than... expected but they found out there was more that needed to be done so that is understandable. In fact they found some things that probably could have been fixed a while ago so they are thorough. I recommend using this garage, I am happy with it.read more
Jay Frost
Jay Frost
15:58 26 Nov 19
The folks here were very easy to work with and helped me save money on my car repairs where another local shop had... given me an estimate that was almost double what I paid here. Coming back for sure! (though hopefully not too often ...)read more
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